Warranty coverage depends on the manufacturer and product.
Backyard Solstice helps coordinate warranty claims but does not create or extend manufacturer warranties.
Proof of purchase, photos, and product details may be required.
Warranty does not usually cover normal wear, misuse, improper assembly, commercial use unless approved, weather damage outside normal use, or unauthorized modifications.
How to start a warranty claim
Email support@backyardsolstice.com with:
- Full name
- Order number
- Product name and selected configuration
- Date the issue was discovered
- Description of the suspected defect
- Photos of the complete product
- Close-up photos of the affected area
- Video, when useful
- Product label, serial number, model number, or manufacturing code, when available
- Proof of purchase, if requested
Do not attempt repairs, alterations, or replacement-part installation unless instructed by Backyard Solstice.
Backyard Solstice will help coordinate your claim with the manufacturer. Manufacturer terms control eligibility, duration, remedies, exclusions, and documentation requirements.
Shipping damage is different from a warranty defect. Delivery damage must be handled through our Damage Claims process and reported within 24 hours of delivery.