What is Backyard Solstice?
Backyard Solstice is a luxury outdoor living store operated by Backyard Solstice, LLC in Georgia, United States. We curate premium poolside, patio, dining, shade, and backyard resort products from select suppliers and manufacturers.
How can I contact Backyard Solstice?
You can contact us at:
Email: support@backyardsolstice.com
Phone: 770-580-4366
Where do you ship?
Backyard Solstice currently ships to eligible addresses within the contiguous United States and Washington, D.C. Product and destination eligibility may vary because oversized, freight, supplier-direct and special-order items can have additional delivery restrictions. Review the product page and Shipping Policy before ordering.
Do you ship to Alaska, Hawaii, U.S. territories, or military addresses?
No. Backyard Solstice currently ships only to eligible addresses within the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO or Armed Forces addresses. Some remote or limited-access addresses within the contiguous United States may require delivery review before an order can be accepted. Please contact us before ordering if your address has limited carrier access.
How long does shipping take?
Shipping times vary by product, supplier, inventory status, customization, and freight carrier availability. Some items may ship quickly, while others may be made-to-order or require additional processing time.
Any shipping or lead-time information shown on our website is an estimate only and is not guaranteed.
Are lead times guaranteed?
No. Lead times are estimates and may change due to supplier production schedules, freight carrier delays, weather, inventory availability, peak season volume, or other factors outside our control.
Will I receive tracking information?
Yes, when tracking becomes available, we will provide tracking or delivery information by email. Some oversized or freight shipments may involve carrier coordination before final delivery.
Do you offer free returns?
No. Backyard Solstice does not promise free returns. Unless a return is approved due to damage, defect, or fulfillment error, the customer is responsible for return freight and any applicable fees.