Shipping policy
Last updated: October 21, 2026
We want delivery to feel as clear as choosing your furniture. Backyard Solstice, operated by Backyard Solstice, LLC, works with manufacturers and shipping partners to deliver your order. Please review the product page and the details below before purchasing.
1. General shipping and order information
Products may ship directly from a manufacturer or distribution partner. Smaller items may travel by parcel carrier; larger items may travel by freight truck. The product page explains the applicable delivery service. Items ordered together may ship separately and arrive on different days.
We may review an order before fulfillment to confirm availability, pricing, delivery eligibility, contact information and payment security. An order confirmation does not mean the order has shipped. If an item becomes unavailable or delayed, we will contact you with the available options, which may include waiting, selecting an alternative or canceling the affected item for a refund.
2. Shipping locations and charges
We ship to eligible addresses in the contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO or Armed Forces addresses.
Standard shipping is included for eligible Ledge Lounger products and Anderson Teak furniture sent to qualifying addresses in this service area. Review the product page for the included parcel or freight service and the shipping amount shown at checkout.
Standard Delivery — Included applies to the 55 Inch Full Sun Outdoor TV — MirageVision Platinum (MTF-055PS) and 65 Inch Partial Sun Outdoor TV — MirageVision Gold (MTP-065GS) sent to eligible addresses in the 48 contiguous states and Washington, D.C. Installation is not included. Contact us before ordering for remote, island, ferry-access or limited-access destinations, expedited delivery or additional services. Any special delivery arrangement and additional charge must be confirmed before you place the order.
Remote, island, ferry-access or limited-access address? Contact us before placing your order so we can confirm whether delivery is available and what service is needed. Expedited delivery and services beyond the included standard service also require advance arrangement and may be unavailable or cost extra. Any special delivery arrangement and additional charge must be confirmed with you before you place the order.
Anderson Teak cushions are available only with qualifying furniture orders; we are not accepting cushion-only orders. Standard shipping includes cushions ordered and shipped together with qualifying furniture to an eligible address. Contact us before ordering to confirm cushion compatibility, fabric, quantity, pricing and timing.
3. Processing, transit and tracking
Processing is the time before the carrier collects your order. Transit is the time from carrier collection to delivery. Check the product page for the estimate that applies to your selected item and configuration.
For Ledge Lounger products, use the selected option’s estimated ship-out time beside Add to cart. Timing varies by color, fabric and configuration; Quick Ship applies only to qualifying selections. We review, submit and pay for normal Ledge orders within one business day, Monday–Friday. The selected option's supplier ship-out estimate begins after supplier order confirmation. Carrier transit and delivery appointments are additional. Contact us before ordering if you need delivery by a particular date. Existing orders retain the timing communicated for that order unless we contact you with an update.
Estimates can change with supplier availability, configuration, destination, season, weather and carrier capacity. Delivery dates are not guaranteed unless we expressly confirm a date in writing. Tracking details will be provided for each shipment as they become available. Please wait until all required items arrive before scheduling installation.
4. Furniture and curbside freight delivery
Unless the product page or a written delivery arrangement expressly includes more, freight delivery is curbside: the curb or nearest safe point accessible to the delivery truck. It does not include carrying furniture to a backyard, pool area, garage or inside your home.
For qualifying Anderson Teak furniture orders, included freight service covers residential, liftgate and curbside delivery. Additional requested services must be arranged in advance and may cost extra. For Ledge Lounger products, review the individual product page for the included delivery service.
Assembly, installation, unpacking, final placement, pool setup, utility connections and packaging removal are not included unless expressly stated in the product description or written delivery arrangement.
5. Preparing for delivery
- Provide an accurate delivery address and a phone number where the carrier can reach you.
- Respond to scheduling requests and be available for the agreed delivery appointment.
- Tell us before ordering about restricted roads, gates, narrow access or other conditions that may prevent a delivery truck from reaching the property.
- Arrange the help needed to receive the shipment and move, unpack or assemble it beyond the included delivery service.
Missed appointments, inaccurate information, address changes, storage, re-delivery or extra services you request may result in additional carrier charges. Contact us before agreeing to additional services with the carrier.
6. Inspecting your shipment
Inspect your shipment promptly. For freight deliveries, check the product and packaging before signing when reasonably possible. Record visible damage or missing items on the delivery receipt and photograph the shipment, packaging and shipping label.
Anderson Teak delivery reporting
This Anderson Teak reporting request applies to orders placed on or after September 15, 2026 at 12:00 a.m. Eastern Time. Earlier orders retain the terms provided at purchase.
Please inspect your delivery and contact us immediately, within 24 hours of delivery, if anything is damaged, missing or incorrect. Unpack promptly, photograph the issue and packaging, and keep the packaging while we help. If damage is discovered later, contact us as soon as you find it so we can review the available options. These reporting instructions do not limit applicable manufacturer warranty coverage or rights provided by law.
MirageVision TV delivery reporting
Inspect your MirageVision TV immediately on arrival and report shipping damage or missing components to Backyard Solstice immediately, before installation. Photograph the TV, cartons, shipping label and delivery receipt, and retain the packaging. MirageVision’s limited warranty excludes screen or cabinet damage once the TV is installed or 24 hours after receipt. If an issue is discovered later, contact us as soon as you find it so we can review the available options. These manufacturer warranty conditions and reporting instructions do not replace the applicable Backyard Solstice return policy, other applicable warranty coverage or rights provided by law.
Other brands except MirageVision TVs: Report shipping damage, shortages or an incorrect shipment within 72 hours of delivery. Unpack and inspect promptly so concealed damage can also be reported within that period.
Email support@backyardsolstice.com with your order number, a description of the issue, photographs and a copy of the delivery receipt where applicable. For MirageVision TV defects, contact us promptly when you discover the issue. For product defects involving other brands, contact us within 30 days of purchase; applicable manufacturer warranty periods and rights provided by law remain in effect. Prompt reporting and retained packaging help preserve supplier and carrier claims.
Keep the merchandise and packaging until we provide instructions. Do not refuse a shipment solely because the packaging appears damaged unless the carrier or Backyard Solstice instructs you to do so. If the product itself is visibly damaged, contact us and the carrier promptly for receiving instructions.
We will help coordinate the appropriate resolution, which may include replacement parts, repair, replacement or an approved refund. See our Return and Refund Policy. These instructions do not limit applicable manufacturer warranty coverage or rights provided by law.
7. Address changes, refusals and delivery problems
Contact us immediately if an address is incorrect or you need to change or cancel an order. Changes may no longer be possible once processing or shipment begins. Carrier re-routing, return freight, storage or re-delivery charges may apply. Unauthorized refusal or failure to accept an agreed delivery can also result in charges, subject to applicable law and our Return and Refund Policy.
If tracking shows a lost or delayed shipment, contact us. We will work with the supplier and carrier to investigate and discuss the available options with you.
8. Contact and policy updates
Backyard Solstice
Operated by Backyard Solstice, LLC
Email: support@backyardsolstice.com
Phone: 770-580-4366
Business address: 2677 Shaw Rd NE, Marietta, GA 30066, United States.
For cancellation and return terms, see our Return and Refund Policy. Orders retain the terms disclosed when they were placed; later policy updates apply to future orders.