Shipping policy

BACKYARD SOLSTICE SHIPPING POLICY

Last Updated: August 29, 2026

Backyard Solstice, operated by Backyard Solstice, LLC, sells premium outdoor furniture and accessories fulfilled through our suppliers and shipping partners. This policy explains how shipping works before and after an order is placed.

PRODUCT-SPECIFIC FULFILLMENT

Backyard Solstice works with multiple manufacturers, distribution partners and freight carriers. Shipping method, processing time, delivery service and tracking may therefore vary by product. Items in the same order may ship separately and arrive at different times.

The product page and order confirmation provide the applicable delivery expectations for each item. When clarification is needed before fulfillment, Backyard Solstice will contact you directly.

1. SHIPPING DESTINATIONS

We currently ship only to eligible addresses within the contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO or Armed Forces addresses. Some remote, island, or limited-access locations within the contiguous United States may be excluded or require advance delivery review.

2. SHIPPING CHARGES

Any shipping charge shown at checkout is based on the products, destination, and shipping profile assigned to the order. Some products include complimentary standard shipping to qualifying contiguous-U.S. destinations. Other products may use calculated or order-value-based shipping charges. The checkout total controls unless we contact you before fulfillment because the destination or order requires a special arrangement.

3. LARGE-ITEM AND CURBSIDE FREIGHT DELIVERY

Large or heavy items may ship by freight carrier. Unless a product page or written order confirmation expressly states otherwise, freight delivery is curbside only. Curbside delivery generally means delivery to the curb or nearest safe accessible point and does not include placement inside a home, backyard, pool area, garage, or other final location.

4. CUSTOMER RESPONSIBILITIES FOR FREIGHT

The customer is responsible for providing accurate contact and delivery information, responding to carrier scheduling requests, ensuring safe carrier access, and arranging any needed help for unloading, moving, unpacking, assembly, installation, or disposal of packaging. Additional carrier charges caused by missed appointments, inaccurate information, restricted access, re-delivery, storage, address changes, or services requested from the carrier may be the customer's responsibility.

5. PROCESSING AND DELIVERY TIMING

Processing and transit times vary by supplier, inventory availability, product configuration, destination, season, weather, and carrier capacity. Any timing shown on a product page or communicated before shipment is an estimate, not a guaranteed delivery date. We do not promise arrival by a particular date unless confirmed by us in writing.

6. INVENTORY AND BACKORDERS

Inventory may be held and fulfilled by a manufacturer or distribution partner. Availability can change before an order is released. If an item becomes unavailable or delayed, we will contact you with the available options, which may include waiting, selecting an alternative, or canceling the affected item for a refund.

7. ORDER REVIEW

We may review an order before fulfillment to confirm availability, pricing, destination eligibility, contact information, suspected fraud, and shipping requirements. We may contact you if clarification is needed. An order confirmation does not guarantee that an item has shipped.

8. ADDRESS CHANGES

Contact us immediately if a shipping address is incorrect. We cannot guarantee an address change after an order has entered processing or shipped. Carrier re-routing or re-delivery charges may apply.

9. RECEIVING AND INSPECTING YOUR DELIVERY

Inspect the shipment at delivery whenever reasonably possible. Note visible carton or product damage on the carrier's delivery receipt before signing. Photograph the packaging, shipping label, and damage, retain all packaging, and contact us within 24 hours of delivery. Concealed damage must also be reported within 24 hours of discovery. Failure to document damage may limit the remedies available from the carrier or supplier.

10. LOST, DELAYED, OR DAMAGED SHIPMENTS

Contact us if tracking shows a problem or your order arrives damaged. We will work with the supplier and carrier to investigate. Do not discard damaged merchandise or packaging unless instructed. Remedies depend on the circumstances and may include replacement parts, repair, replacement, refund, or another appropriate resolution.

11. MULTIPLE SHIPMENTS

Orders containing products from different suppliers or fulfillment locations may ship separately and arrive at different times. A handling or ship-out estimate covers the period before carrier pickup; carrier transit begins after pickup and is estimated, not guaranteed. Separate tracking information will be provided for each shipment as it becomes available.

12. ASSEMBLY AND INSTALLATION

Assembly or installation may be required. Unless expressly included in the product description or written order confirmation, shipping does not include assembly, installation, placement, pool setup, utility connection, or removal of packaging.

13. REFUSED OR UNDELIVERABLE SHIPMENTS

Do not refuse a shipment solely because the packaging appears damaged unless the carrier or Backyard Solstice instructs you to do so. Unauthorized refusal, inability to deliver, or failure to accept a scheduled delivery may result in return freight, storage, re-delivery, or other charges, subject to applicable law.

14. CONTACT US

Backyard Solstice
Operated by Backyard Solstice, LLC
Email: support@backyardsolstice.com
Phone: 770-580-4366
Business address: 2677 Shaw Rd NE, Marietta, GA 30066, United States.