Refund policy

Last updated: October 21, 2026

We want you to feel confident ordering from Backyard Solstice. Because many of our products are oversized, supplier-direct, special-order, or made to order, return eligibility can vary by product. Please review the product description and the terms below before placing your order.

Effective date for the new Anderson Teak exception: September 20, 2026 at 2:00 p.m. Eastern Time

The Anderson Teak return terms below apply to orders placed on or after that time. Earlier orders retain their purchase-time terms. Other brands retain their existing policies.

Cushion and assembly clarification effective: October 20, 2026 at 7:30 PM Eastern Time

The clarified cushion and assembly terms below apply to orders placed on or after this effective time. Earlier orders retain their purchase-time terms.

Anderson Teak returns

We want your furniture to feel right at home. Before ordering, we can help you check dimensions, included pieces, cushion choices and delivery access. If you need to return eligible Anderson Teak merchandise, contact support@backyardsolstice.com promptly so we can arrange authorization and explain the freight costs.

Eligible returns — within 30 days of delivery

Eligible standard merchandise must arrive at the authorized return location within 30 calendar days of the original delivery date. Please allow time for authorization and return freight; contacting us on day 30 does not extend the return deadline.

• Products must be returned in their original, unused condition. Items requiring assembly must remain unassembled to qualify for a return. Products shipped fully assembled by the manufacturer may be eligible for return, provided they are new, unused, and meet all other applicable return policy requirements.
• Keep the original manufacturer cartons, packaging, hardware, accessories, manuals and all included components.
• Stained, painted, refinished, modified or otherwise altered items are not eligible for a change-of-mind return.

Authorization before shipping

Email Backyard Solstice with your order number, item, reason for return, and clear photographs of the merchandise and packaging. We will coordinate the manufacturer's Return Merchandise Authorization (RMA) and provide the approved address and instructions. Do not send merchandise to our business address or back to the manufacturer without written authorization.

Approved returns must be freight prepaid and include a copy of your order confirmation and the assigned RMA. Place the RMA on a separate label as instructed; do not write directly on the original cartons. Unauthorized, freight-collect and COD returns may be refused.

Restocking and freight costs

Approved change-of-mind returns carry a 15% restocking fee on the returned merchandise price paid. You are responsible for return freight and safe packaging. Original shipping and handling costs, including outbound freight included in the purchase price, are deducted from the refund. Complimentary standard curbside delivery does not make a change-of-mind return free.

We will explain the applicable deductions and return arrangements before you authorize the shipment. Approved damage, defect or fulfillment-error remedies do not carry an ordinary restocking charge. Backyard Solstice covers necessary authorized return transportation for those approved remedies.

Items that remain final sale

All Anderson Teak cushions are made to order and final sale, with no returns or refunds. Custom-made furniture, special-order merchandise, display models, clearance and items specifically identified as final sale are not eligible for change-of-mind returns. Custom, contract, hospitality and bulk commercial orders are also non-returnable for a change of mind. Used, installed or altered merchandise, and furniture assembled after delivery, are not eligible.

All Anderson Teak cushions remain final sale even when included with otherwise eligible furniture. Anderson Teak may authorize an exchange or store credit only if it determines there is a cushion manufacturing defect. For a set or custom configuration, ask us to confirm the return eligibility of the complete order before purchasing. Final-sale restrictions do not remove assistance for damage, defects, missing parts or an incorrect item, applicable manufacturer warranty coverage, or rights provided by law.

Delivery damage, defects and missing parts

Inspect the shipment promptly. Before signing when possible, note visible damage or shortages on the carrier's delivery receipt and ask the driver to acknowledge them. Photograph the merchandise, cartons, shipping labels and delivery receipt. Retain the packaging while the claim is reviewed.

For Anderson Teak orders, please contact Backyard Solstice immediately, within 24 hours of delivery, if anything is damaged, missing or incorrect. This preserves time for us to coordinate the supplier and carrier claim. Do not wait for the change-of-mind return deadline. If an issue is discovered later, contact us as soon as you find it so we can review the available options.

The manufacturer's arrival-issue policy requests claims for manufacturing defects, missing parts and incorrect shipments within seven calendar days of delivery; its separate shipping policy requests visible freight-damage notice within 48 hours. Our 24-hour request helps us submit promptly. These reporting instructions do not shorten applicable manufacturer warranty periods or rights provided by law.

After review, a remedy may involve replacement hardware or a component, repair, replacement, exchange or another approved resolution. Replacement of an entire set is not automatic. Do not discard, repair or return merchandise before receiving instructions.

Natural teak characteristics

Natural variations in wood grain, color and knots, and the gradual weathering of untreated teak to a silver-gray patina, are normal characteristics rather than defects. Contact us if you are unsure whether a particular condition is normal.

Refunds and exchanges

Returned merchandise is inspected before a refund is approved. Once an authorized return has been received, inspected and approved, Backyard Solstice will issue the refund to the original payment method within seven business days, less the applicable deductions described above. Your bank or payment provider may require additional processing time.

A change of size, color or configuration may require an approved return and a separate new order. A manufacturing-defect or fulfillment-error claim follows the separate review process described above.

Other brands: furniture, fire pits and game tables — final sale

For orders placed on or after September 11, 2026 at 4:00 p.m. Eastern Time, patio and in-pool furniture, furniture sets, fire pits and game tables from brands other than Anderson Teak are final sale, including Ledge Lounger. Earlier Anderson Teak orders retain their purchase-time terms; new eligible Anderson Teak orders follow the exception above. We do not accept change-of-mind returns or exchanges for these categories, including size, color or configuration selections. Please check measurements and compatibility before ordering; we are happy to help.

Separately sold umbrellas, bases, cushions, pillows, planters and accessories are not automatically included in this category rule; the eligibility requirements and any product-specific restrictions below still apply. Earlier orders keep the terms offered when purchased. The Ledge furniture final-sale rule already in effect from September 11, 2026 at 12:00 noon Eastern Time continues to apply to orders placed under that rule.

Final sale does not remove assistance for damage, defects or an incorrect item, applicable manufacturer warranty coverage, or rights provided by law. Contact us before returning any product.

Essential and Premier umbrellas: standard listed options

For orders placed on or after October 9, 2026 at 8:52 AM EDT, the White Auto-Tilt Outdoor Umbrella — Essential in the listed White canopy/White pole 7.5-, 9- and 11-foot sizes, and the 9-Foot Octagon Pulley Patio Umbrella — Premier in its listed Silver pole and twelve canopy colors, are eligible for change-of-mind return requests within 30 days of delivery, including the listed made-to-order options. This exception applies to these separately sold umbrellas only.

The item must be new, unused, unopened, unassembled and in its original packaging. Obtain our return authorization and instructions before shipping. Approved returns carry a fixed 20% restocking charge on the item price, plus return transportation, safe packaging and original shipping costs, including outbound freight included in the purchase price. Custom or personalized orders remain excluded. Approved damage, defect and fulfillment-error remedies follow the separate provisions below. Earlier orders retain the terms provided at purchase.

Other brands: eligible merchandise — 30 days after delivery

For merchandise eligible for a change-of-mind return, contact support@backyardsolstice.com within 30 days of delivery. The item must be new, unused, unopened, unassembled and in its original packaging. Include your order number, reason and photographs. Obtain our return authorization and instructions before shipping anything; include the authorization number with the return. Unauthorized returns may be refused.

Other brands: return costs

Approved change-of-mind returns carry a restocking charge of 20%–30% of the item price, depending on the product. Contact us before ordering to confirm the applicable rate. You pay return transportation and safe packaging costs. Original shipping and handling costs, including outbound freight included in the purchase price, are deducted from the refund.

Approved damage, defect or fulfillment-error remedies do not carry an ordinary restocking charge. Backyard Solstice covers necessary authorized return transportation for these approved remedies. Do not arrange a return shipment before receiving our instructions.

Other brands: non-returnable items

The following items may not be eligible for return:

• Custom or personalized products
• Made-to-order products
• Special-order products
• Clearance or final-sale items
• Items that have been assembled, installed, used, altered, or damaged after delivery
• Items without their original packaging
• Certain oversized or supplier-direct products
• Items identified as non-returnable on the product page
• Gift cards

Some return requests may also require supplier approval.

Damaged, defective or incorrect items

Inspect your shipment immediately upon delivery.

For freight deliveries, inspect the item and packaging before signing the delivery receipt. Note any visible damage on the delivery receipt and photograph the shipment before it is unpacked.

Anderson Teak delivery reporting

This Anderson Teak reporting request applies to orders placed on or after September 15, 2026 at 12:00 a.m. Eastern Time. Earlier orders retain the terms provided at purchase.

Please inspect your delivery and contact us immediately, within 24 hours of delivery, if anything is damaged, missing or incorrect. Unpack promptly, photograph the issue and packaging, and keep the packaging while we help. If damage is discovered later, contact us as soon as you find it so we can review the available options. These reporting instructions do not limit applicable manufacturer warranty coverage or rights provided by law.

MirageVision TV delivery reporting

Inspect your MirageVision TV immediately on arrival and report shipping damage or missing components to Backyard Solstice immediately, before installation. Photograph the TV, cartons, shipping label and delivery receipt, and retain the packaging. MirageVision’s limited warranty excludes screen or cabinet damage once the TV is installed or 24 hours after receipt. If an issue is discovered later, contact us as soon as you find it so we can review the available options. These manufacturer warranty conditions and reporting instructions do not replace the applicable Backyard Solstice return policy, other applicable warranty coverage or rights provided by law.

MirageVision manufacturer warranty service

Your MirageVision TV has a one-year parts-and-labor limited warranty starting at delivery for normal residential use, subject to its terms. Register with MirageVision within 30 days after the original purchase and keep your dated receipt. This is a warranty-registration deadline. Authorized manufacturer warranty service requires an RMA, the specified documents and accessories, and adequate packaging. The purchaser pays inbound freight and shipping insurance for that manufacturer service; return freight within the United States is provided for an approved covered repair or replacement. These manufacturer service terms do not change transportation costs Backyard Solstice has agreed to cover for an approved damage, defect or fulfillment-error remedy under our Return and Refund Policy.

Other brands except MirageVision TVs: Report shipping damage, shortages or an incorrect shipment within 72 hours of delivery. Unpack and inspect promptly so concealed damage can also be reported within that period.

For MirageVision TV defects, contact us promptly when you discover the issue. For a product defect involving another brand except MirageVision, contact us within 30 days of purchase so we can help arrange repair, replacement parts or replacement as appropriate. Manufacturer warranty claims remain subject to the applicable warranty period; these reporting instructions do not replace that coverage or rights provided by law.

Include:

• Your order number
• Photographs of the item
• Photographs of the packaging
• Photographs of the shipping label
• A description of the problem
• A copy or photograph of the freight delivery receipt, when applicable

Keep all packaging and damaged materials until the claim is resolved.

Failure to report damage within the applicable reporting period above or failure to retain the packaging may affect our ability to submit or approve a claim.

If the claim is approved, Backyard Solstice will work with the supplier or carrier to arrange an appropriate resolution. Depending on the circumstances, this may include replacement parts, repair, replacement, or refund.

Photograph visible freight damage and record it on the delivery receipt before signing. Follow the carrier’s or Backyard Solstice’s instructions about whether to accept or refuse a damaged shipment. Do not refuse a shipment solely because its packaging appears damaged unless the carrier or Backyard Solstice instructs you to do so. If the product itself is visibly damaged, contact us and the carrier promptly for receiving instructions.

Cancellations

Contact us as soon as possible at support@backyardsolstice.com if you need to cancel an order.

Cancellation requests are only possible before an order has been processed, submitted to the supplier, prepared for shipment, or shipped. Cancellation is not guaranteed.

Custom, made-to-order, special-order, or supplier-direct items may become non-cancellable once production or fulfillment begins.

If an order has already been processed or shipped, the applicable return terms, shipping charges, and restocking fees will apply.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Once your authorized return has been received, inspected and approved, we will issue your refund to the original payment method within 7 business days, less any applicable:

• Return shipping or freight charges
• Restocking fees
• Non-refundable original shipping or delivery charges
• Costs associated with missing packaging, parts, or damage

The time required for a refund to appear in your account depends on your bank or payment provider.

Exchanges

We do not guarantee direct exchanges. If you need a different product, size, color, or configuration, contact us before returning the original item. An approved return and a separate new order may be required.

Contact us

For return, cancellation, or damage questions, contact:

Backyard Solstice
Operated by Backyard Solstice, LLC
Email: support@backyardsolstice.com
Phone: 770-580-4366
Business address: 2677 Shaw Rd NE, Marietta, GA 30066, United States.

For delivery details, see our Shipping Policy. Orders retain the terms disclosed when they were placed; later policy updates apply to future orders.