Terms of service

This website is operated by PearsonRaw, LLC, doing business as Backyard Solstice. Throughout the site, the terms “we,” “us,” and “our” refer to Backyard Solstice and PearsonRaw, LLC.

By visiting our website, browsing our products, placing an order, or using any part of this site, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on this website.

If you do not agree to these terms, please do not use this website or place an order.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or place of residence, or that you have given consent for any minor dependent to use this site.

You may not use our products, website, or services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including intellectual property laws, consumer protection laws, safety laws, or local rules related to product use or installation.

Store Information

Store Name: Backyard Solstice
Legal Entity: PearsonRaw, LLC
Location: Georgia, United States
Customer Support Email: support@BackyardSolstice.com
Customer Support Phone: 770-580-4366

Product Information

Backyard Solstice sells premium outdoor furniture and backyard-living products. We make reasonable efforts to display product descriptions, images, dimensions, colors, specifications, prices, lead times, and availability accurately.

However, product information may contain errors, omissions, or outdated details. Product colors may vary slightly due to screen settings, lighting, photography, manufacturing variation, or material differences.

We reserve the right to correct errors, update product information, change prices, revise availability, or cancel orders affected by inaccurate information.

Pricing & Availability

Prices are subject to change without notice.

Because many products are fulfilled through supplier, manufacturer, warehouse, or freight partners, inventory availability and lead times may change after an order is placed.

If an item becomes unavailable, delayed, discontinued, incorrectly priced, or affected by a supplier issue, we may contact you with available options, including waiting for restock, selecting an alternative product, modifying the order, or canceling the order.

Orders

When you place an order through Backyard Solstice, you agree that all billing, shipping, and contact information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraud or unauthorized payment activity
  • Incorrect billing or shipping information
  • Supplier fulfillment limitations
  • Delivery location restrictions
  • Violation of these Terms of Service

Your order is not guaranteed until it has been reviewed, accepted, and submitted for fulfillment.

Payment

Payment is due at the time of purchase. We may use third-party payment processors to securely process payments.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

If a payment is declined, disputed, reversed, flagged as suspicious, or otherwise not successfully processed, we may cancel or delay the order.

Shipping & Delivery

Shipping methods, processing times, lead times, delivery estimates, and freight requirements vary by product and supplier.

Many items sold by Backyard Solstice are oversized, freight-shipped, vendor-direct, or manufacturer-shipped. Delivery may require a scheduled appointment, accurate contact information, and an accessible delivery location.

Shipping estimates are not guaranteed. Carrier delays, supplier delays, weather, seasonal demand, inventory changes, address issues, or freight complications may affect delivery timing.

Customers are responsible for reviewing our Shipping Policy before placing an order.

Freight Delivery & Inspection

For freight deliveries, customers are responsible for inspecting the shipment upon delivery.

If packaging appears damaged, crushed, punctured, wet, torn, or otherwise compromised, note the damage on the delivery receipt before signing and take photos immediately.

Damage claims must be reported according to our Return & Refund Policy and Damage Claims instructions. Failure to inspect or report damage promptly may limit available remedies.

Returns, Refunds & Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Because many items are oversized, supplier-shipped, special-order, or freight-shipped, returns may be limited and may require written authorization before any item is sent back.

Customers may be responsible for return shipping, return freight, original outbound freight, restocking fees, storage fees, redelivery fees, or other carrier/supplier charges where applicable.

Product Use, Installation & Safety

Customers are responsible for confirming that products are suitable for their intended use, space, property conditions, pool dimensions, ledge depth, climate, HOA rules, local codes, and any installation requirements.

Information on this website is for general shopping and product information only. It should not be treated as professional design, construction, engineering, pool, gas, electrical, installation, safety, or legal advice.

Professional installation or consultation may be required for certain products.

Backyard Solstice and PearsonRaw, LLC are not responsible for damage, injury, loss, or code violations resulting from improper use, improper installation, misuse, neglect, unauthorized modification, or failure to follow manufacturer instructions.

Third-Party Suppliers & Fulfillment Partners

Some products may be fulfilled, shipped, serviced, warranted, or supported by third-party suppliers, manufacturers, warehouses, freight carriers, or logistics providers.

We are not responsible for delays, errors, omissions, damage, service failures, or actions caused by third-party suppliers, carriers, installers, or service providers, except as required by applicable law.

Manufacturer Warranties

Some products may include a manufacturer warranty. Warranty coverage, terms, exclusions, claim procedures, and remedies are determined by the manufacturer.

Backyard Solstice may assist customers with warranty communication when possible, but we do not independently guarantee manufacturer warranty approval, replacement, repair, or reimbursement.

Intellectual Property

All content on this website, including text, layout, branding, graphics, product organization, original copy, images, and design elements, is owned by or licensed to Backyard Solstice, PearsonRaw, LLC, or the appropriate rights holder.

Product images, manufacturer names, brand names, logos, specifications, and related materials may belong to their respective owners and are used for product identification, authorized retail, or informational purposes.

You may not copy, reproduce, distribute, modify, scrape, republish, sell, or exploit any part of this website without written permission.

User Comments, Reviews & Submissions

If you submit reviews, comments, photos, feedback, suggestions, or other content to Backyard Solstice, you grant us permission to use, display, reproduce, edit, and publish that content for business, marketing, customer service, or website purposes.

You agree that any submitted content will not be unlawful, abusive, defamatory, misleading, obscene, infringing, or harmful.

We may remove or refuse submitted content at our discretion.

Prohibited Uses

You may not use this website or its content:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe upon intellectual property rights
  • To submit false or misleading information
  • To upload malicious code or interfere with website security
  • To scrape, copy, or harvest website data without permission
  • To commit fraud or unauthorized payment activity
  • To harass, abuse, insult, harm, defame, or discriminate against others
  • To interfere with the operation of the website

We reserve the right to terminate or restrict access for any prohibited use.

Third-Party Links

This website may include links to third-party websites, tools, payment processors, apps, supplier resources, or services.

We are not responsible for the content, accuracy, privacy practices, policies, or actions of third-party websites or services. Use of third-party websites is at your own risk.

Disclaimer of Warranties

This website and all products and services are provided on an “as available” basis, except as otherwise stated in writing.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from defects.

Product warranties, if any, are provided by the applicable manufacturer and are subject to that manufacturer’s terms.

Limitation of Liability

To the fullest extent permitted by law, Backyard Solstice and PearsonRaw, LLC shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost savings, replacement costs, property damage, or other similar damages arising from your use of this website, product delays, supplier delays, carrier delays, delivery issues, product use, installation, or third-party services.

Indemnification

You agree to indemnify, defend, and hold harmless Backyard Solstice, PearsonRaw, LLC, and our owners, employees, contractors, suppliers, service providers, and partners from any claim, demand, loss, liability, damage, or expense arising from your breach of these Terms of Service, your misuse of the website, your violation of any law, or your misuse or improper installation of any product.

Governing Law

These Terms of Service and any separate agreements shall be governed by and interpreted according to the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

Contact Information

Questions about these Terms of Service can be sent to:

Backyard Solstice
Operated by PearsonRaw, LLC
Email: support@BackyardSolstice.com
Phone: 770-580-4366
Location: Georgia, United States